The company TB INDUSTRIE SAS, registered under number 348 011 982 with the RCS of Nice attaches great importance to the protection of your personal data and carefully monitors compliance with the protective provisions relating to privacy and the processing of personal data.
The purpose of this personal data protection charter is to describe how and when the company TB INDUSTRIE collects, uses and communicates certain personal data that you send to it in order to meet your needs but also in order to optimize and improve the quality of the services we offer you.
1. WHAT DATA IS COLLECTED BY TB INDUSTRIE?
We collect the data you transmit to us when, in particular:
You are visiting a TB INDUSTRIE website,
you subscribe to our newsletter (product information, promotional offers and personalized content),
you register by completing various forms relating to your account,
you validate an order,
you contact our customer service or after-sales service via our contact form or our live chat service.
This information may for example contain:
Your surname(s) and first name(s),
your date of birth,
your mailing address,
Your email address,
your telephone number(s),
your means of payment,
your order history, etc.
The same applies to all the information that you communicate to us relating to the people or places to whom or where you wish to have your orders delivered.
You can choose not to provide us with certain information; however, this decision may deprive you of some of the services and features we offer. The information essential to the provision of our services and functionalities is identified by an asterisk on our collection forms.
2. HOW DO WE USE THE DATA WE COLLECT?
We use your data to allow the management of your registration to one of our websites and the execution of the various related services.
Your data will be used in particular to validate your registration as a customer, collect your payments, inform you by SMS, email, etc. on the terms of execution of the contract that binds us (information on your delivery, on any delays, the availability of our products etc).
To perform the contracts concluded between us:
As part of our business, we may use business partners whose mission is to provide certain services on our behalf.
For example, to be able to honor the delivery of your packages, we work with carriers. Consequently, some of your data (surname, first name, address, telephone number, etc.) is transmitted to them so that they can provide their services.
However, our business partners may under no circumstances use your data for purposes other than those necessary for the performance of the services you have requested. Finally, they are required to process them in strict compliance with the legislation in force.
Provide you with access to our website and certain services:
The data you provide allows us to identify you in order to access your customer area, access to which is reserved for authenticated persons.
You send our news and personalized content
If, when creating your account on our website or later, you ticked the box or completed the form that allows you to receive our newsletters, then we may use your data to communicate to you:
Information relating to our website,
information about our offers,
information on policy updates or security measures.
You can, at any time, object to commercial communications from our company by clicking on the unsubscribe link at the bottom of each of our newsletters.
Handling your complaints:
When you contact our customer relations department by telephone, via the contact form or via any other means made available to you by Afbat (social networks, chat, etc.), we use your data to:
respond to you and provide a solution to your complaint,
ensure and manage the follow-up of your complaint,
improve customer service.
For internal statistical purposes:
We may use your data to:
carry out various statistical studies,
ensure compliance with the law and court decisions,
respond to a request from an administrative or judicial authority, a representative of the law, a legal assistant or comply with a court decision,
ensure compliance with our general conditions of sale and the charter,
protect our rights and/or obtain compensation for damages that we may suffer or limit the consequences,
prevent any action contrary to the laws in force, in particular in the context of the prevention of the risk of fraud.
3. WHO ARE THE RECIPIENTS OF YOUR DATA?
We may share your data with various third parties, and in particular with our partners (transport companies, customs authorities, financial institutions, etc.) in compliance with applicable legislation and according to our instructions.
4. WHAT IS THE RETENTION PERIOD OF YOUR DATA?
Your personal data will be kept for a period not exceeding that necessary for the purposes for which they will be processed and in any case, in accordance with the retention periods imposed by the applicable laws in force.
These periods take into account in particular the applicable legal provisions imposing a precise retention period for certain categories of data, any applicable limitation periods as well as the recommendations of the CNIL concerning certain categories of data processing.
5. WHAT ARE YOUR RIGHTS?
Your rights of access, rectification, deletion and opposition:
You are able to access, correct, update or delete personal information about you.
You also have the right to oppose the processing of your data.
To exercise all of these rights, you must send a letter to the following address:
TB INDUSTRIE SAS – 504 avenue du canton de Levens – 06690 TOURRETTE LEVENS – France
By enclosing a copy of your identity document with your request.
The right to the portability of your data:
The right to portability offers you the possibility of recovering part of the data which concerns you, namely:
the data that you have transmitted to us directly,
data generated by your activities on one of our websites.
We will endeavor to respond to your request within a reasonable time and, in any event, within the time limits set by the legislation in force.
REVISION OF THE CHARTER
The company TB INDUSTRIE may be required to modify this charter, in particular, if the legislation in force changes. Any changes will be posted on this page.